Have you noticed some unsightly surface damage around your home, such as a chipped kitchen bench, damaged bathroom tile, or chipped basin or bath? Not sure what to do? Well there are a range of companies that can commonly repair the damage to their former glory for a lot less than it would cost you to replace it.
But how do you choose the right one? Selecting a reputable home chip repair service can feel like a daunting task, but don’t worry – we are here to help. Let’s explore some top tips for finding the right chip repair expert for you.
1. Check Their Experience
First and foremost, experience matters. You want to choose a chip repair service with a solid track record. Look for companies that have been in business for several years. Experienced repair experts will have encountered a wide variety of chip damage and will know the best techniques and materials to use for a seamless repair.
Tip: Ask about their specific experience with the type of surface you need repaired, whether it’s wood, stone, laminate, tile, or another material.
2. Read Customer Reviews
Customer reviews are a goldmine of information. Check online review platforms like Google, Facebook, or local forums to see what previous customers have to say. Positive reviews are a good indicator of reliable service, while negative reviews can alert you to potential red flags.
Tip: Look for reviews that mention the quality of the repair, the professionalism of the technicians, and overall customer satisfaction.
3. Ask for Recommendations
Word of mouth is powerful. Ask your friends, family, or neighbours if they’ve used a chip repair service they’d recommend. Also many real estate agents and builders commonly use a service like this so ask them if they have anyone they would recommend. Personal recommendations can give you a sense of the company’s reputation and reliability.
Tip: Post a query in local community groups or on social media to get more recommendations.
4. Evaluate Their Guarantees
A reputable chip repair service should stand by their work. Look for companies that offer guarantees or warranties on their repairs. This ensures that if something goes wrong or you’re not satisfied with the result, they’ll come back and fix it at no extra charge.
Tip: Make sure you understand the terms of the guarantee, including what it covers and how long it lasts.
5. Evaluate how realistic they are
Some trades will take on any job just to get paid. Make sure you evaluate how realistic they are with what is repairable and the quality they will be able to achieve. It may be better to use someone who is realistic about what is possible, rather than someone who is promising the world in their repairs, and leaves your home in a worse state. Be aware that many companies won’t explain the specifics products they use as this is part of their business, but they should be open with the process they go through and the level of the repair they can achieve.
Tip: Be wary of repairers who won’t feel comfortable helping explain the process they go through to help repair your damage, as this can be a sign that they have limited repair options, and experience, and are just taking the job to get paid without any regard for your outcome.
6. Check Their Credentials
Ensure the company you choose is properly insured. This protects you in case of any accidents or damages during the repair process – whilst very rare it can happen so you want to make sure your home is protected. Also see who they have done work for, as this will help you understand if they need to meet a certain standard of work.
Tip: Don’t be shy about asking about which clients they commonly work with and if they have public liability insurance.
7. Assess Their Customer Service
Good customer service is crucial. Pay attention to how the company communicates with you from the initial contact. Are they friendly, responsive, and helpful? A company that values customer service is likely to provide a better overall experience.
Tip: Trust your gut feeling. If something feels off during your interactions, it might be best to look elsewhere.
Choosing the right chip repair service for your home doesn’t have to be stressful. By following these tips and doing a bit of research, you’ll find a reliable and professional home chip repair expert to make your surfaces look as good as new.
If you’re interested in getting a free quote for surface damage in your home, FIX ‘N’ CHIPS is here to help. With over 20 years experience, average 4.6 star rating on Google, and experience working with leading real estate agents and builders, we are confident in our repair ability and service.
We have a clear vision to be the ‘No. 1 Chip Repairer of Home Building Surfaces in Australia’ based on Leading Service, Best Repairs and Biggest Coverage. This is underpinned by our values – get the job done once, everyone matters, and thrive everyday. You can read more about this here.
Get in touch with us today for a free quote or use the simple chat on the website to get started.
