Before and after: real customer stone benchtop repairs that saved thousands

Ever had that horrible feeling when something drops on your beautiful stone benchtop, leaving an unsightly chip? At FIX ‘N’ CHIPS, we see the look of dismay on our customers’ faces every day – but we also get to see their amazement when we work our repair magic!

The hidden cost of replacement

When damage occurs to your natural stone or engineered stone benchtop, many homeowners immediately think replacement is the only option. But here’s the shocker: replacing a stone benchtop can cost thousands of dollars, not to mention the hassle of removal, installation, and days without a functioning kitchen or bathroom.

One of our local chip repair franchisees, Ahmed, recently saved a family “thousands by avoiding the need to replace the entire bench” with a simple repair.

The alternative? A complete kitchen overhaul that would have been both costly and inconvenient!

Natural stone damage repair

Natural stone like marble and granite brings elegance to any home, but it’s also vulnerable to chipping. When local chip repair franchisee, Gus, worked on Laura’s kitchen, he repaired “three chips on our kitchen benchtop and a chip in a stone top dining table.” Laura was amazed that the repairs were “so well colour matched you have to look very hard to see them.”

The secret is in our specialized chip repair techniques. For natural stone, we carefully match not just the base color but all those unique veins and patterns that make your stone one-of-a-kind, and then the surface texture to make the damage no longer the first thing you see.

Bringing engineered stone back to life

Caesarstone, Smartstone, and other engineered stones aren’t immune to chip damage either. Sandy called us after discovering “a large chip in our Smartstone benchtop.” After local chip repair franchisee Rob’s visit, she reported that “you cannot see where it was repaired” – a perfect outcome that saved a premium engineered stone surface from replacement.

Donna was “genuinely astounded” after local chip repair franchisee Alan repaired about eight chips along her kitchen benchtop edges. Her reaction? “He didn’t just fix them, he disappeared them entirely! I still can’t believe it. I keep looking at the bench trying to figure out where the chips used to be!”.

Our repair magic explained

What makes our repairs so effective? Unlike DIY solutions or competitors who just ‘fill in a plain colour’, our technicians:

  1. Match the colour and pattern of your unique stone live on site to suit the context using colour theory
  2. Rebuild the damaged area with a range of leading specialized materials best suited to each repair
  3. Make it level with the surrounding area
  4. Add in the details of the existing surface such as flecks, veins, or colour fades
  5. Replicate the texture and finish of the original surface

Michelle’s experience with her Caesarstone repair sums it up perfectly: “I was absolutely amazed at the repair and colour matching to the point you would never know there was any damage done.”

Each repair is unique and one of our advantages is that we’ll help educate you on what is possible with a repair so you can know what to expect, and can make a decision that suits your needs. If we think a repair won’t meet your needs, we’ll be upfront and recommend replacement as we want to make sure our clients are happy with the end result.

Don’t let chips and cracks cost you thousands in unnecessary replacements. With FIX ‘N’ CHIPS, your benchtop can look brand new again – often in just a single visit!

Need a stone benchtop repair? Contact us today for a free quote and save thousands!

We have local chip repair expert franchisees who can come to you to help bring your damaged benchtop back to life (with the added benefit that you’re dealing with the business owner).

FIX 'N' CHIPS - before - Chip On Edge Of Bench Top (AJ - May 2024)